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Shipping & Returns Policy

 

Shipping Method and estimate delivery date.

Standard Shipping: Orders typically ship 1-2 business days after being placed

Free standard shipping on all orders over $100.  No strings attached.

Orders are expected to arrive within 7-14 days from being shipped

International orders should arrive within 5-10 business days of the ship date. 

Expedited Shipping: Rush orders ($25 flat rate) are expected to arrive within 5-7 business days from being shipped

Note, we do not ship to international PO boxes.

 

We Offer 30 Days Money Back Guarantee

We offer free exchanges and returns.

You can request a return or exchange up to 30 days after your order was placed.

You need to bear the return back shipping cost.

For intimates all returns must be unwashed, unworn and undamaged. 

For refunds to your original payment, we have a $5 restocking fee to help support the many people in our supply chain. We will issue refund once we’ve received your return but the card processing fees and the restocking fee deducted from the balance of your refund.

Please note,

  1. Items purchased (unworn, with tags, in original packaging) are eligible to return for credit or exchange only within 30 days of placing your order.
  2. All price reduced SALE items are Final Sale and not eligible for return or exchange.
  3. Exchanges, store credits and/or refunds will be issued only after returned goods have been received and inspected by our warehouse to confirm they meet our return-eligible criteria above.
  4. Store credit requests are free to process and issued electronically; credits do not expire and can be used toward anything on our site.
  5. Please allow up to 7 business days to receive and process your return request after your return package has been shipped.
  6. While we try our best, direct exchange requests are not guaranteed because our stock is limited.
  7. If you’re returning part of a Kit or Pack, the refunded amount will reflect the item’s Kit / Pack price, not the standard full price of the item.
  8. If you’re returning an item purchased with a discount code, your refund will reflect the item’s proportionally discounted price, not the standard full price of the item.
  9. Damaged returns and returns sent back without prior authorization will be returned to sender.
  10. E gift cards are non-refundable.

 

Lea is committed to ensuring our website is accessible and navigable to everyone on desktop and mobile. Our commitment to accessibility is ongoing, and we will continue to both assess and make improvements to our online experience in an effort to create a user-friendly experience for all consumers.

If you are experiencing any difficulty navigating our site or have suggestions on how we can do better, please send an email to hello@lea.com with the subject line “Accessibility.”